Other Terms And Conditions

For loss of and/or damage to property: Genesis Cruises shall not be liable for any loss of or damage to money, jewelry, precious stones, securities, financial instruments, tickets, or other valuables unless they have been delivered to Genesis Cruises and a receipt issued.
Insurance: Genesis Cruises encourages passengers to buy international tourist insurance before cruise date.
In the event of dispute settlement between passengers and Genesis Cruises, Vietnam laws will be applied.
Transfer of Guests: In the event, Genesis Cruises is unable to provide cruise services for passengers with confirmed reservations, Genesis Cruises will organize the transfer of the passengers to Genesis Cruise’s other cruises if available or another cruise operator. Genesis Cruises will bear the costs of transport and any reasonable additional costs incurred on the occasion of this transfer. Payments made by Genesis Cruise for the unused services will be reimbursed to Genesis Cruise.
Taxes and service charges: Genesis Cruises reserves the right to adjust all or some rates agreed for the duration of the present Agreement in the event of tax and service charge alterations by the Vietnamese Government.

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General Inquiry And Booking Conditions

All general inquiries must be made directly to: Address: Suite 302, The One Building, No.2 Chuong Duong Do Str, Hoan Kiem Dist, Hanoi. Hotline: +848-5758-7799 E-mail: info@genesisregalcruise.com Website: www. genesisregalcruise.com Travel Agents make any booking and reservations...

Payment Method

The payment will be based on the reservation sheet of the company and receipts issued by Genesis Cruise must process confirmation of the company. Travel Agents are obliged to pay on time and in full to Genesis Cruise according to the payment regulations of Genesis Cruise...