Reservation

What is your refund and cancellation policy?

You must call 72 hours ahead of your scheduled tour for a full refund. Within 72 hours you will assess a $35 termination fee. There are no refunds for cancellations within 24 hours of your tour, or if you decide not to show up.

Do I have to make a reservation or can I just show up?

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

How do I make a reservation?

There are some ways to come to us as below:

  1. Book via any Partners of Genesis Cruise.
  2. Visit the Only Official Website: http://genesiscruise.com
    -> choose the tour and follow the instruction of booking proceed
  3. Email directly to Reservation team: ope@genesis.com / info@genesiscruise.co
  4. General Information & online support: info@genesiscruise.com
  5. Or contact to us via:
    – Office phone: +84-24-3838-7799
    – What’sapp / Zalo / Viber / Hotline: +84-986-8598-79
  6. facebook page: https://www.facebook.com/genesishalongcruise/
  7. Visit our office with google map: goo.gl/HyXrFq

We do hope to welcome you on board!

Does Genesis use mobile app to contact?

Our support team are available in service on mostly

Every popular social network suggest/ messenger app: Facebook, Whatsapp, Viber, Zalo, Imess, Kakaotalk, Wechat through this contact

Phone: +84-38387799

Hotline / Whatsapp / Viber / Zalo…: +84 986 85 9879